FAQ's
We're glad you're connected! Do you have a question about your order? First, read our FAQ below, which contains frequently asked questions. Can't find the answer? Feel free to contact us at the bottom of this page.
1. How long does shipping take?
- Delivery time: order processing time + order shipping time
- Order processing time: 1-3 business days (Monday to Friday)
- Order delivery time: 6-10 business days (Monday to Friday)
- Total delivery time: 7–13 business days (Monday to Friday)
- Order deadline: 05:00 PM (GMT+10:00), Australian Eastern Standard Time (Sydney)
2. How much does shipping cost?
To enhance your shopping experience, Zamayia proudly offers free shipping in Australia.
3. Do you ship internationally?
No, currently we only ship to the Australia.
4. What is your return policy?
We have a 30-day return policy. You have 30 days from the date you receive your order to initiate a return.
5. How do I return an item?
Send an email to our customer service team at info@zamayia.com. Please include your order number and the reason for your return.
6. Can I exchange an item?
- We currently do not offer exchanges.
- If you need a different size or item, you can place a new order and return the original item for a refund.
7. What payment methods do you accept?
We accept the following payment methods:
- Shop Pay
- PayPal
- Google Pay
- Visa
- MasterCard
- American Express
- UnionPay
8. What happens if my order arrives damaged?
If you receive a defective product, we will replace it free of charge. Please report this within 30 days of receipt and return the product according to the return procedure.
9. How can I track my order?
You can track your order using the tracking number you received by email. Complete the tracking on our tracking page to see the status of your delivery.
10. How can I get in touch with your customer service team?
Customer Service
We are here to help—you can contact us anytime during our business hours.
Email: info@zamayia.com
Phone number: +41795655803
Contact page: click here
FAQ page: click here
Customer service hours (GMT+10:00):
Monday to Friday: 9am to 5pm
Saturday and Sunday: closed
We do our best to respond to all emails within 1 to 2 business days.
Company information
Our official contact details, provided in the interests of complete transparency. We are a Swiss company that sells its products in Australia. Zamayia is a trade name of the legal company Postizzi Fashion.
Business name: Zamayia
Company address: Friedheimstrasse 1, 8608 Bubikon, Switzerland
Company Number: CHE-480.466.554
D-U-N-S Number: 480597193